Associate Data Entry Specialist
Great Purpose. Great People.
At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best. We serve more than 10 million students and partner with more than 7,500 school districts nationwide.
Envision Your Experience
The Associate Data Specialist oversees the planning and execution of solutions to integrate customer data into our Cloud services. This position supports and works closely with other Rostering Specialists, CX Specialists and Technical Systems Engineers to solve escalations and achieve company goals and customer timelines.
Convert customer data to a format compatible with Imagine Learning’s proprietary tool set.
Validate and test customer data, ensuring successful integrations.
Meet team production standards.
Serve as resource for internal customers by answering questions, understanding their needs, resolving problems with customer-focused solutions, properly addressing issues, and/or escalating them.
Implement student data file mapping using proprietary and off-the-shelf software tools.
Troubleshoot customer file data problems and test customer data modifications.
Effectively document internal customer issues in the ticketing system.
Maintain a customer-oriented manner and professional relationship with internal customers.
Provide continuous quality improvement in the processes and activities associated with this role.
Meet established quality goals for customer satisfaction ratings and performance measures.
Other duties as required.
This is a regular, full-time position, based out of your home office (must be in the US).
Imagine Learning offers competitive total compensation, including incentive opportunities for all regular employees.
Share Your Expertise
Experience, education, and qualifications essential for success in this role, include:
High school diploma or GED required, some college preferred and a minimum of 1 year of customer service experience that includes order processing and data entry; or an acceptable combination of education and experience.
Excellent verbal and written communications skills.
Self-starter with strong organization and time management skills.
Proven track record in conflict and problem resolution.
Able to work independently and as part of a team, with strict attention to detail and an ability to multi-task in a fast-paced environment.
Understanding of complex data and the ability to translate issues into non-technical terms.
Ability to ensure data integrity.
Computer proficient with a strong working knowledge of Microsoft Word, Excel, and Outlook; working knowledge of CRM software and Ticketing software (Zendesk) and communication via Slack preferred.
To help ensure the safety of our valued employees, customers, and other business associates, Imagine Learning encourages employees to be fully COVID-19 vaccinated. Employees entering our office locations must be fully vaccinated or have received a negative COVID test result within 24 hours of their visit.
Ignite Your Career
We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.
Imagine Learning is a hybrid workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Provo, UT, Austin, TX, Petaluma, CA, and Rock Rapids, IA.
We offer a comprehensive benefits program to eligible employees, including:
Multiple health, dental, and vision plans, including medical plans with zero employee premiums
401k plan with a company match
Company-paid behavioral health coaching
15 paid holidays, including a winter shutdown from Christmas Eve through New Year’s Day
15 days of accrued annual Paid Time Off (PTO) to start
Paid bonding leave when a new child joins your family
Paid volunteer hours and annual giving events
Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion.
We offer a wide variety of professional development programs, including tuition reimbursement for eligible employees.
Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.