Channel Program Manager

Full Time Email Job

Job Detail

  • Job ID 126969

Job Description

Channel Program Manager Job Description

  • Location:
    Richardson, Texas, US
  • Alternate Location
    Remote in the Central USA
  • Area of Interest
    Business Development
  • Compensation Range
    78800 USD – 107300 USD
  • Job Type
  • Technology Interest
  • Job Id

Channel Program Manager

We are seeking a Program Manager to join the Worldwide Channel Programs organization. This person will report to the Senior Manager for the Provider Role in GPRS, WWC. In this role, you will be the Subject Matter Expert (SME) on Cisco’s Provider Role to regional leads, GTM, finance, and IT/Tools operations teams, helping to drive Provider Role evolution and program improvements and contributing to the program’s ongoing success.

What you’ll do:

  • Manage MOU-based programs for Providers.
  • Build MOUs, ensure program policies are followed, track critical metrics, and create dashboards to track program performance.
  • Identify, scope, and drive operational efficiencies and tool improvements by providing timely requirements, performing usability testing, and working with IT/Tools teams as they roll out new functionality and/or tools.
  • Develop alignment and effective working relationships with cross-functional teams – Finance, legal, CMSO, services, IT/Tools, Operations, direct sales, distributor, and channel incentive teams.

Who you are

  • Demonstrated program management experience and proven capabilities to implement a global initiative that spans multiple organizations and requires global customer management.
  • Have the ability to collaborate with global and cross-functional partners.
  • Ability to analyze and build complex reports.

Basic Qualifications:

  • Bachelor’s Degree in Business Administration
  • 2+ years of experience in program/product/channel management, channel incentives, tools, and processes.
  • Two years of experience managing MOU-based programs

Preferred Qualifications:

  • Prior knowledge of Cisco channel programs and tools will be a big PLUS.
  • Experience with channel partners, service providers, and systems integrators (SIs)


Why Cisco?
#WeAreCisco. We are all unique, but collectively, we bring our talents to work as a team to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!


Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s different from what we make, but what we make happens, which marks us out. We’re helping those in the health service connect with patients and each other, schools, colleges, and universities to teach in even the most challenging times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, recognize our accomplishments, and grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get ten days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, which unite people around commonalities or passions, lead the way. Together, we’re committed to learning, listening, and caring for our communities while supporting the most vulnerable with a collective effort to make this world a better place either with technology or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!



Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.







Richardson, Texas, US


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