Director of Program Evaluation & Continuous Quality Improvement -Ph.D. or Ed.D.

Full Time Part Time
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Job Detail

  • Job ID 126922

Job Description

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.


The Office of Applies Scholarship and Education Science, housed within the Mayo Clinic College of Medicine and Science (MCCMS), is pleased to announce the recruitment for a Director of Program Evaluation and Continuous Improvement (Ph.D. or Ed.D. required).

This position is fully remote, though it is highly preferred that the candidate be located within driving distance of any domestic Mayo Clinic campus. 

The Director of Program Evaluation and Continuous Improvement provides strategic direction and operational guidance for refinement and implementation of the Education Shield’s Program Evaluation Framework, a comprehensive and integrated system for determining the value and effectiveness of Mayo Clinic’s diverse health professions and biomedical research programs (i.e., medical school, graduate medical education, PhD & master’s programs, allied health programs, and continuing medical education). 

The Director partners with education leaders to ensure that systems for defining, collecting, managing, accessing, and utilizing high-quality high-value data are in place to inform decision-making and continuous improvement efforts.  In addition, the Director ensures the highest level of consistency possible across the evaluation processes and policies of our diverse educational schools and programs.  Finally, the Director works with stakeholders across the Education Shield to align initiatives with the institution’s strategic priorities and to promote a culture of evaluation that supports evidence-based educational programming and innovation, as well as organizational practices focused on enhancing effective teaching and learning environments.

Specific responsibilities include but are not limited to:

  1. keeping current on relevant evaluation standards, trends, and issues in health professions and biomedical research education and using this information to inform and refine models and projects;
  2. conducting program, process, formative, and summative evaluations in collaboration with program/school/college leadership and stakeholders;
  3. conducting proof-of-concept evaluations of new or emerging educational initiatives aligned with institutional strategic priorities;
  4. promoting the development of education data governance and stewardship processes; 
  5. leading institutional effectiveness efforts to assess learning outcomes and the learning environment;
  6. partnering with education leaders to ensure that data and metrics needed for continuous accreditation are routinely available for reporting;
  7. analyzing and interpreting complex quantitative and qualitative evaluation data;
  8. developing evaluation data visualizations and reports that inform key stakeholders of program strengths, areas for improvement, and program outcomes;
  9. disseminating findings, conclusions, and recommendations from evaluations to the appropriate audiences;
  10. working with education committees at the college and school level to identify interventions to address areas for improvement;
  11. building capacity in exemplary program evaluation practices and procedures – e.g., by creating resources to support education stakeholders at all levels;
  12. leading efforts to create and sustain an evaluation community of practice; and
  13. adapting to a rapidly changing environment by redirecting efforts where and when needed.

Units/positions with which the Director will collaborate in addition to OASES and the MCCMS schools and programs:

  • Education Reporting and Analytics
  • Education IT
  • Office of Continuous Accreditation, Licensure, and Compliance
  • Office of Education Diversity, Equity, and Inclusion
  • Office of Strategic Student Recruitment & Outreach
  • Office of Wellness and Academic Support
  • Education Quality
  • Center for Digital Health (data governance and data literacy)
  • Embedded evaluators and curriculum managers within the five schools
  • Education Chairs
  • Deans and their Administrative Partners within the five schools

Organizational Relationships

The Director reports to the Medical Director of the Office of Applied Scholarship and Education Science (OASES), who reports to the Executive Dean for Education.  The Director works collaboratively with the leadership of the MCCMS, each of the five schools, as well as academic support units and information technology teams. 


  • PhD. or Ed.D. in evaluation studies or other relevant field
  • Strong program evaluation and process improvement experience, preferably in medical education or higher education administration
  • Strong data literacy skills, ability to communicate/collaborate effectively with data analysts, and willingness to ‘get into the weeds’ when needed in order to understand, leverage, and improve the complex data ecosystems needed to support robust program evaluation and continuous quality improvement.
  • Experience with systems-based, data-driven quality improvement processes 
  • Conversant with current best practices in data management and analysis in a university environment
  • Demonstrated proficiency with Business Intelligence languages / tools (Tableau, SPSS/SAS, PL/SQL, Qualtrics, MS Power BI, R, Python, etc.) in a higher education setting
  • Successful track record as a leader, manager, and strategist in a complex organizational environment, including experience managing multiple projects and simultaneous priorities and implementing change initiatives
  • Exceptionally strong conceptual, analytical and communication skills
  • Ability to deal with complex issues with keen academic and administrative judgment and a high degree of discretion and diplomacy
  • Ability to create a positive, respectful, collaborative and team-focused environment
  • Adept at working well with all members of the academic community, including staff, faculty, students and senior-level administrators and leaders

Exemption Status


Benefits Eligible



Full Time

Hours/Pay Period


International Assignment


Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.


Natalie Brewster

  • Rochester, MN
  • Full Time
  • Quality

#Mayo Clinic
Location: US (Remote)

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