Engineering Leader, AIML – Customer Partner Experience

Full Time Email Job

Job Detail

  • Job ID 125981

Job Description

Who We Are  

Cisco’s Customer & Partner Experience Engineering (CPX) organization is one of the company’s fastest-growing and most innovative teams, crafting a first-in-class digital experience for our customers and partners everywhere they connect with Cisco. We are at the epicenter of developing modern, cloud-native technologies that allow us to stay agile and adaptable in a constantly evolving market. Pioneers in our field, CPX enables customers and partners to maximize value with a simple, unified Cisco experience, driving accelerated time to impact. Join us and be a part of this exciting, transformative journey. 

Who You’ll Work With 

You will collaborate closely with the AI/ML Product, Data Science Research teams, providing support to enhance the Customer Partner (CX) and Partner Experience (PX) Cloud. As a leader within our extensive engineering organization, you will lead and inspire a versatile group of next-generation engineers. Your role will involve effective communication across engineering teams, engaging both technologists and senior business executives. Working in partnership with developers, UX designers, and non-technical partners at Cisco, you will contribute to building the next generation of a unified experience platform. 

Who You Are  

As an Engineering Leader in the AI/ML area of Customer Partner Experience, you will excel in a fast-paced environment and drive your team to new heights through your passion for next-generation AI. You possess the ability to inspire and motivate your team, leveraging your passion for next-generation AI to push boundaries and achieve exceptional results. Your collaborative approach allows you to work effectively with cross-functional teams, fostering an environment where unique and innovative solutions can be evolved to meet customer needs. As a leader in our organization, you will have the opportunity to shape and drive the development of first-class architecture, design, and validation of end-to-end generative AI solutions. Your expertise in keeping abreast of the latest advancements in AI and your enthusiasm for sharing this knowledge with your team will be instrumental in driving their growth and success. You will actively explore new AI technologies through research and idea development, enabling the adoption of innovative AI models using cutting-edge techniques and tools. You will bring a shared commitment to pushing boundaries, adopting innovation, and delivering groundbreaking AI solutions that make a tangible impact. 

What You’ll Do  

As a fearless leader in a fast-paced environment, you will play a pivotal role in shaping the future of AI technologies and driving Cisco’s AI strategies for the next decade and beyond. In this position, you will lead the development of AI/ML technologies for our products, revolutionizing our industry with groundbreaking AI solutions. Working closely with diverse teams, you will spearhead multi-functional engagements to architect, design, build, validate, deliver, and successfully deploy new products. Your expertise will allow you to tackle complex technical problems and customer challenges, transforming them into innovative solutions through strategic architecture and design. Ensuring the successful deployment of these solutions will be critical to our overall success. Additionally, you will create and present executive-level collateral, effectively showcasing the immense business value that these technologies bring. Your strategic insights and persuasive communication skills will be instrumental in shaping the direction of our organization. 

Basic Qualifications 

  • Bachelor’s degree or experience with 15+ years Software Engineering principles and System Architecture or Master’s degree with 12+ years engineering experience or PhD with 8+ years engineering experience  
  • 5+ years experience leading AI/ML teams 
  • Experience in core ML/AI and deep learning technologies such as, TensorFlow, Kubernetes, Kubeflow, Matlab, Scikit-learn, Hadoop, Spark 
  • Experience using ML/AI Containerization tools, such as Docker with a deep understanding of ML/AI application development 

Preferred Qualifications  

  • Visibility (eg: conference speaker, publications) and strong personal network across ML/AI industry & ecosystem 
  • Experience programming in Matlab and R languages 
  • Knowledge of industry trends and business needs to drive technology innovation and execution 


Why Cisco?  

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you! 
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise. 
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). 
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. 
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco


Location: US (Remote)

Other jobs you may like