Customer Service is responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution. Cardinal Health Work from Home Customer Service Insurance Remote.

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Accountabilities:

The Insurance Verification Representative is responsible for verifying all new patients’ primary and secondary insurances to determine coverage.

• Responsible for verifying patient insurance through either a phone call of web
• Reprocessing orders
• Multitasking
• Completing 53+ audits per day

Primary Duties:

• Contact the primary and secondary insurance and obtain all pertinent information per standard department procedure.
• Process and enter manufacturer and HCP referrals per standard department procedure
• Enter all information into the computer insurance screen.
• Verify all benefits and determine if collection is needed.  Forward orders to the appropriate destination or queue.
• Assist in team projects as needed.
• Comply with laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans.
• Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policy.
• Represent the culture and values of the Company to other groups, agencies, and the general public, and ensure the accuracy of public information materials.
• As applicable, attend in-service, continuing education, or seminar programs to stay current with industry and community trends.
• Attend all required Compliance, HIPAA, and other scheduled training.
• As applicable, present to management and staff.
• Identify, support and demonstrate the Company’s culture and values to ensure quality service to both internal and external company customers.
• Support and demonstrate the Company’s values.
• The duties listed above are intended to outline the main responsibilities of this position. The duties are not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level of responsibility.

Qualifications:

• HS Diploma, GED, or equivalent experience preferred
• 1+ years’ experience in a related field preferred
• Detail-oriented
• Good communication skills written & verbal
• Good computer skills
• Ability to multitask in a fast-paced environment

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction-free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, and Cellular/Hot Spot connections are NOT acceptable.

Download speed of 15Mbps (megabyte per second) (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.

Upload speed of 5Mbps (megabyte per second) (10Mbps – Recommended)

Ping Rate Maximum of 30ms (milliseconds)

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

All internal applicants must meet the following criteria:

• Rating of “Meets Expectations” or higher during last performance review
• Have been in their current position for at least a year
• Informed their current supervisor/manager prior to applying
• No written disciplinary action in the last year

**External candidates must be able to pass pre-employment items required. – Criminal background check.

Anticipated salary range: $16.75/hr.
Bonus eligible: No
Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Candidates who are back-to-work, people with disabilities, those without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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