Senior Product Marketing Specialist

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Job Detail

  • Job ID 124538

Job Description

Who we’re looking for

Zendesk’s award-winning Product Marketing team is looking for a Senior Product Marketing Specialist to help drive Zendesk’s GTM and product initiatives. This role is responsible for supporting a wide variety of PMM functions including research, messaging and positioning, GTM support, enablement and partnership across multiple organizations to achieve the company goals. You will support and partner with a cross-functional team tied to all the GTM organizations in our business and will work closely with senior leaders in sales, marketing, and product. You are also passionate about ‘rolling your sleeves up’ and working cross-functionally with a broad set of stakeholders to get things done. Reporting to the Director of PMM, this role requires regular communications with Zendesk’s global teams.

What you’ll be doing
• Assist with developing fundamental insights of our market, customers, key buyers, and competitors
• Apply market insights and research to drive unique messaging & positioning to differentiate Zendesk in a crowded marketplace
• Develop fundamental sales enablement assets. Bring learnings from research to drive more effective training & assets.
• Bring innovative ideas to up-level deliverables or improve processes.
• Subject matter expert for their discipline who works cross-functionally to accomplish goals.
• Work closely with teams and leaders to develop, operationalize, and implement marketing activities related to the strategy
• Work with teams working in Field Sales, Marketing, Partner Sales, and Post-Sales Services
• Support cross-functional efforts including long-range planning and matrixed regional programs
• Help maintain internal alignment with other parts of the company including Product, Finance, IT, and HR
• Support strategic updates and presentations for E-Staff and other key stakeholders

Basic Qualifications:
• 2-3 years of experience in marketing (or adjacent functions) at a high-tech company, or similar
• Customer-first mentality and the ability to advocate for the customer’s needs across the business
• Comfortable in a startup-like environment and can operate independently to build and implement new programs and initiatives
• Project management with excellent execution, follow-through, and attention to detail.
• Strong communication and storytelling skills
• Excellent writing and presentation skills
• Strong attention to detail and curiosity about keeping things well organize

Where We Work:

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.



The US annualized base salary range for this position is $99,000.00-$149,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peop[email protected] with your specific accommodation request

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