Job Detail
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Job ID 125501
Job Description
Remote Customer Service Representative – AT&T
Location: Remote (Work-from-Home)
Salary Range: $35,000 – $45,000 per year (commensurate with experience)
Job Description:
Are you a customer-centric individual with a passion for providing top-notch service in a remote work environment? AT&T is looking for a Work-from-Home Customer Service Representative to join our team. As a Work-from-Home Customer Service Representative, you will play a crucial role in ensuring our customers receive exceptional service and support. This is a remote position, allowing you to work from the comfort of your own home.
Key Responsibilities:
- Customer Support: Assist AT&T customers with their inquiries, concerns, and technical issues through various communication channels, such as phone, email, chat, and social media.
- Problem Resolution: Identify and resolve customer issues effectively and efficiently, ensuring a positive customer experience.
- Product Knowledge: Stay up-to-date on AT&T’s products and services to provide accurate information and make recommendations.
- Billing and Account Management: Assist customers with billing inquiries, account management, and payment processing.
- Technical Support: Provide basic technical support for AT&T products and services, guiding customers through troubleshooting processes.
- Documentation: Accurately document customer interactions and maintain records in AT&T’s systems.
- Adherence to Procedures: Follow company policies, procedures, and quality standards to maintain consistency in customer service.
- Team Collaboration: Collaborate with team members and support each other to ensure customers receive the best service possible.
- Continuous Learning: Engage in ongoing training and professional development to stay informed about AT&T’s products and services.
- Feedback: Share valuable customer feedback and insights with the team and relevant departments to help improve services.
Qualifications:
- High school diploma or equivalent; some college education is a plus.
- Prior customer service experience, preferably in a call center or remote environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and analytical abilities.
- Proficiency in using computer applications and the ability to navigate multiple software systems.
- Empathy and a customer-focused mindset.
- Flexibility to work in a remote, work-from-home environment.
- Ability to work in a fast-paced and dynamic customer service setting.
Salary Range: The salary for this position ranges from $35,000 to $45,000 per year, commensurate with experience. AT&T offers competitive compensation packages and benefits.
How to Apply: To apply for this position, please submit your resume and cover letter detailing your relevant experience and skills to [AT&T Application Portal Link].
AT&T Headquarters Contact Address: AT&T Inc. 208 S. Akard Street Dallas, TX 75202
Join AT&T as a Work-from-Home Customer Service Representative and be part of a team dedicated to delivering top-quality customer service from the comfort of your home. AT&T is an equal-opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.
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